Aquaglide Cascade 11’0″ Inflatable SUP Package

Paddlesports products are designed for consumer use in a recreational setting including private use in sheltered inshore coastal, inland waterways, lakes and rivers.

Warranty Coverage – Paddlesports

Product warranty covers all critical manufacturing defects including general workmanship, seam failures, and material failure due to manufacturing defects.

Warranty Terms

The warranty term for paddlesports products is determined by product materials and construction: Duratex kayaks including Deschutes, McKenzie, Chelan and Blackfoot Series Kayaks are covered for (2) two years from date of purchase. Dropstitch SUP’s including 2021 and newer Cascade, Kush, Roam and Blackfoot iSUPs are covered for (2) two years from date of purchase. HexShell fabric covered kayaks such as Noyo, Chinook, Navarro, and Ultralight TPU products like Backwoods Series are covered for recreational consumer use for (1) one year from date of purchase. These products are not intended for commercial applications such as camp, fleet, or rental use and not covered under warranty for commercial purposes. Paddlesports products under an approved warranty claim may be repaired or replaced, in part or entirely, at the sole discretion of Aquaglide. For consumers covered by specific protection laws and/ or regulations in country of purchase or residence, the benefits conferred by this Aquaglide Warranty are in addition to all rights and remedies conveyed by such laws and regulations including, but not limited to, these additional rights.

Accessories/ Pumps

AG accessories and pumps are each optimized for an intended purpose. Any accessory/ pump not able to fulfill its intended purpose due to a manufacturing defect will be considered under this warranty policy.

Warranty Coverage – Accessories/ Pumps

Product warranty covers all critical manufacturing defects including general workmanship, seam failures, and material failure due to manufacturing defects. Warranty Terms All paddles including Orion, Crux, and Aries Series paddles are covered for (1) one year from date of purchase. All other accessories and pumps including Bags, Fins, Seats, Coolers, Hand and Electrical Pumps, PFD’s and any other included or aftermarket accessories manufactured by Aquaglide are covered for (90) ninety days from date of purchase. Accessories/ Pumps under an approved warranty claim may be repaired or replaced, in part or entirely, at the sole discretion of Aquaglide. For consumers covered by specific protection laws and/ or regulations in country of purchase or residence, the benefits conferred by this Aquaglide Warranty are in addition to all rights and remedies conveyed by such laws and regulations including, but not limited to, these additional rights.

What is NOT Covered Under Warranty?

• Normal wear and tear
• Freight damage (freight claim must be filed to cover shipping damage)
• Damage while in storage (freeze or other damage)
• Repairable cuts, punctures, or tears due to external forces
• Damage caused by sharp object when opening boxed product
• Damage caused by dragging product
• Damage caused by exceeding the maximum weight and/ or user capacity
• UV Damage without proper treatment (material breakdown, fading)
• Damage, or failure due to over-inflation including thermal over-inflation from sun exposure
• Vandalism or intended damage
• Product failure due to force majeure, acts of God, or inclement weather
• Improper maintenance and/or cleaning
• Damage caused by animals or plants including marine growth
• Damage caused by chemicals or poor water quality

Warranty Claim Requirements

1. Dated proof of purchase or original invoice, for original owner.
2. High resolution photo or video showing serial number (where relevant).
3. High resolution photo or video showing entire product.
4. High resolution photos or video of defective portion of product. If leaking, show leak with and without soapy water.

Warranty Claim Submission

In the United States, warranty claims may be submitted by end consumer or retailer at www.aquaglide.com/warranty/. Please gather the information in claim requirements and submit warranty claim electronically. Outside the United States please gather the information in claim requirements and submit warranty claim through your dealer or national distributor. Enter clear and complete information including your contact information. Once a claim is submitted our team will make every effort to address it promptly. Submit Warranty Claim